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FAQ

Frequently Asked Questions

Got questions about our treats, ordering process, or events? We’re here to help! Find quick answers to all things Boujee Sweets below—and if you’re still curious, feel free to reach out anytime.

Shipping & Pickup FAQ

We offer a flat rate shipping fee of $8.50 on all U.S. orders.

(Please note: this rate is subject to change based on carrier pricing or packaging updates.)

Once shipped, your order will arrive within 1–3 business days, depending on your location.
To ensure your cookies stay fresh and aren’t held in transit over the weekend, orders are shipped every Tuesday.

Yes! We offer free local pickup by appointment at the Kzoo Station in Grand Rapids, MI.

Pickup Location:
Kzoo Station: A Small Business Hub
1445 Kalamazoo Ave SE
Grand Rapids, MI 49507

After placing your order, you’ll receive an email to schedule your pickup time slot.

Yes, we ship year-round! However, during warmer months, cookies that contain chocolate or delicate toppings may soften or melt slightly during transit.

We do our best to package everything with care, but we recommend selecting a delivery address where someone can bring your package inside promptly.

Once your package is in the hands of the shipping carrier, we are not responsible for any delays, damage, or loss caused by the carrier.

We always provide tracking information and will happily assist you in filing a claim with the carrier if needed.

Allergens & Shipping Details

At Boujee Sweets, we believe indulgence should be informed. Learn more about how we handle allergens in our kitchen and what to expect when your treats are shipped to ensure they arrive fresh and delicious.

Allergen Information

Our cookies are made in a kitchen that handles common allergens including:
  • Wheat (gluten)
  • Milk
  • Eggs
  • Peanuts
  • Tree nuts (like almonds, pecans, and macadamia nuts)
  • Soy
While we take care to avoid cross-contamination, we are not an allergen-free bakery. If you or your recipient have severe food allergies, we recommend exercising caution.

A Quick Note About Shipping

We lovingly bake and carefully package each order—but once it’s in the carrier’s hands, Boujee Sweets isn’t responsible for delays, damage, or loss in transit. Please double-check your shipping address before checking out, and keep an eye on your tracking email so you know when your sweet treats are arriving!